To provide you with the best possible service, we offer various delivery options:

Mail Delivery (where applicable) from €4 to €5

DHL Express €20

With these delivery options, we aim to meet your needs flexibly. Please note that the chosen delivery method may affect the delivery time of your order.

To ensure a smooth and flexible shopping experience, we accept the following payment methods:

Credit/debit cards: We accept the most common credit and debit cards such as Visa, MasterCard, Diners, JCB, Maestro and American Express

Direct bank transfer: Conduct transactions securely directly from your bank account

E-Wallet services: Use popular digital wallets for quick and convenient payments (Google Pay and Apple Pay)

PayPal: We offer direct checkout with PayPal and also PayPal payments at the checkout page

Your security is of utmost importance to us, and therefore, all payments are encrypted and processed via a secure payment connection. If you have any questions about payment or need assistance, our customer service is ready to help you.

We understand that the prompt arrival of your order is important.

All orders placed Monday through Friday are expected to be delivered the next business day if you choose DHL Express.

If you choose Mail Delivery you should expect delivery time from 2 to 5 days. This may vary depending on factors such as the specific domestic delivery location, order size, and unexpected delays from the postal service or courier. We strive to ensure that your order is processed and dispatched quickly to reach you as soon as possible.

We take the security of our online store and the protection of your personal data very seriously. Here’s how we ensure a secure shopping experience:

Secure payment transaction: Our website uses SSL encryption (Secure Socket Layer), which is the industry standard for secure online payment transactions. This means that all information exchanged between your browser and our site, including payment details, is encrypted and protected.

Privacy policy compliance: We are fully committed to complying with GDPR and other data protection laws to ensure that your personal information and payment details are handled with the utmost care and confidentiality.

Regular security updates: We regularly update the security systems in our online store to protect against new threats and vulnerabilities and to ensure that your data remains secure.

Strict privacy practices: We do not sell or share your personal information with third parties without your explicit consent. Read our privacy policy to see how we collect, use, and protect your information.

Secure payment processing: We partner with well-known and approved operators to securely process your payment information. These processes comply with the highest security standards in the industry.

We are committed to offering not only the best products for hearing protection but also a secure and reliable shopping environment. If you have any questions or need more information about our data security practices, feel free to contact our customer support.

When you place an order in our webshop, a series of steps are initiated to ensure a smooth and timely delivery of your products:

Order confirmation: You receive an order confirmation via email immediately after completing the purchase. This email contains information about your order, the total price, and a unique order number. Please check this email to ensure that all information is correct.

Order processing: Our team starts processing your order, which involves selecting the desired products, checking their quality, and preparing them for shipment.

Shipping notification: Once your order is packed and shipped, we will send you a shipping notification via email. This email usually includes tracking information that you can use to track your order’s journey to your door.

After-sales support: If you have any questions or need assistance after receiving your order, our customer service is ready to help. Whether it’s product usage, returns, or feedback, we are committed to ensuring your satisfaction.

Our goal is to make your shopping experience as easy and enjoyable as possible. From the moment you place your order to when it arrives, we are here to ensure that everything goes smoothly.

Yes, for every order placed in our webshop, an invoice is automatically generated in our system. However, to avoid confusion, we do not automatically send this invoice since your order is already paid. Instead, you have two convenient options for handling your bill.

Online invoice management: If you have created an account with us, you can easily view and download your invoices at any time. Simply log in to your account and go to “My Pages,” where you can find your order history and related invoices.

Requesting an invoice via email: If you wish to receive your invoice via email, or if you do not have an account, simply send us a request via info@japebo.com or filling out the contact form. We will promptly send you a digital copy of your invoice.

The invoice contains detailed information about the purchased products, prices, and the total amount paid. It can be useful for warranty claims, personal accounting, or expense tracking. If you need assistance or further explanations, our customer service is always ready to help.