Phonak repairs

Phonak repairs: how to get your device serviced in the United States

If your Phonak hearing aids, wireless accessories or chargers require repair or technical inspection in the United States, you can arrange manufacturer repair through Phonak’s official service process. Repairs are usually coordinated through Phonak’s Phonak Store service order system or via your hearing care professional to ensure proper handling, warranty coverage and service tracking.

How to request a repair via Phonak Store

Phonak provides an online Phonak Store tool for submitting a service order — including warranty checks and repair requests — which is often the easiest way to start the repair process:

  1. Visit the Phonak Store and sign in or create an account.
  2. Go to Device Management and enter your device serial number.
  3. Select Repair and choose the reason for repair.
  4. Review the warranty status, estimated repair charges (if out of warranty) and shipping costs.
  5. Provide any additional details and submit your repair order.
  6. Download and print the service order PDF — include it inside the package with the device before shipping.
  7. You’ll receive an email confirmation with a reference number.

This process lets Phonak manage your repair, track warranty eligibility, and guide you through shipping instructions.

Contact Phonak US support

For questions before you start the repair request or if you need technical assistance, fill out the online form on Phonak’s website here. Or reach out with the contact information down below:

Phonak US contact address (corporate/support)
750 North Commons Drive
Aurora, IL 60504
United States

  • Phone (general support): 800-679-4871
  • Veterans Affairs technical support: 866-230-0110

You can also contact Phonak US for help with setup, Bluetooth connectivity, or other product issues before sending a device for repair.

Working with your hearing care professional

Phonak recommends discussing repairs with your hearing care professional (audiologist or dispenser) first:

  • They can diagnose issues and determine if repair is necessary.
  • They may submit the repair order on your behalf through the Phonak Store.
  • They can help with warranty questions, fitting data retention, and reprogramming after repair.

This often simplifies the process and ensures your hearing aids are handled according to individual fit and performance needs.

Before you send your device

When preparing to send items for repair:

  • Include a clear description of the problem and your contact information.
  • Print and include the service order form from the Phonak Store.
  • Use a registered and insured shipment to protect the device during transit.

Phonak requires proper documentation and packaging to process repairs efficiently.

Warranty and serial number info

Phonak’s international warranty is tied to the device’s serial number, not to the place of purchase. This means authorised repairs under warranty can be processed in the US as long as the warranty period is still valid. If you need help locating the serial number, Phonak support or your hearing care provider can assist.

Summary of the repair process

  1. Start a repair order via the Phonak Store— check warranty and submit service instructions.
  2. Contact Phonak US supportif you have questions or need additional guidance.
  3. Work with your hearing care professionalfor diagnosis and submission help.
  4. Prepare your devicewith a clear issue description, service order form and insured shipment.
  5. Warranty repairs can be processed as long as the device’s warranty is still valid.