1. Company Information

This website, Japebo.com, is operated by Ib Trading ApS.

Registered Address: Fabriksvej 9A, DK-4200 Slagelse, Denmark

Company Registration Number: DK37759392

Contact Email: info@japebo.com

2. Contract Formation

All product listings on Japebo.com serve as a non-binding invitation to order. A contract is only formed when we confirm your order via email or dispatch the goods.

If you need assistance placing an order, please contact us at info@japebo.com. We can generate an order and provide a secure payment link for authorization.

3. Prices & Payment

All prices are in United States Dollars (USD). The prices displayed on Japebo.com are final prices, including any applicable sales tax. The total price you see at checkout is the amount you will pay—no additional taxes or fees will be added.

Accepted Payment Methods:

• Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
• PayPal & PayPal Express
• Apple Pay & Google Pay

4. Shipping & Delivery

We deliver to the United States and worldwide.

Delivery Times:

• International Shipping: 5–10 business days (depending on location)
• Express Shipping (DHL Express): Next business day delivery in most locations worldwide.

Delivery times are estimates and may vary due to factors beyond our control.

Shipping Costs:

International Shipping: $5.00

DHL Express: $20.00

Free shipping on purchases over $70.

Other shipping costs are calculated at checkout based on your location and selected shipping method.

5. Returns & Refunds

You have the right to return your order within 90 days from the date you received it, without providing any reason.

If you receive an incorrect or defective item, please notify us immediately, and we will work to resolve the issue as quickly as possible. You can contact our support team by replying to your order confirmation or shipping email.

If you have mistakenly ordered the wrong product, we understand that hearing aid accessories can be complex. Please contact us at info@japebo.com, and we will assist you in selecting the correct item. In cases of incorrect orders, we may provide a prepaid return envelope for a smooth exchange process.

To initiate a return, please contact us at info@japebo.com. We will provide detailed return instructions.

The full details can be found in our Returns & Refunds Policy.

6. Privacy & Data Protection

Japebo.com operates in full compliance with the California Consumer Privacy Act (CCPA) for U.S. customers and General Data Protection Regulation (GDPR) for international customers.

Full details on how we process and protect your data can be found in our Privacy Policy.

7. Cookie Usage & Consent

We use cookies to improve functionality and personalize your experience. By using this website, you agree to our use of cookies. For more details, see our Cookie Policy.

8. Dispute Resolution & Governing Law

In case of a dispute, we encourage customers to contact us first. If a resolution cannot be reached, U.S. consumer protection laws apply.

The laws of the State of Delaware, USA govern these Terms & Conditions.

9. Compliance with E-Commerce Regulations

Japebo.com complies with U.S. e-commerce laws, including regulations set by the Federal Trade Commission (FTC).

10. Final Provisions

If any provision of these Terms & Conditions is found to be invalid, the remaining terms remain unaffected.