1. Purpose

At Japebo.com, we are committed to providing excellent customer service. This Dispute Resolution Policy outlines the steps to resolve any issues that may arise regarding your order, payment, or interaction with our services.

2. Contacting Customer Support

If you have a concern about your order, we encourage you to reach out to our customer support team first. We will make every effort to resolve your issue quickly and efficiently.

Contact us:

Email: info@japebo.com

3. Resolution Process

We aim to resolve all disputes in a fair and timely manner. Our resolution process is as follows:

• Step 1: Contact customer support with details of your concern.
• Step 2: Our support team will investigate and respond within 5 business days.
• Step 3: If a resolution is not satisfactory, the issue may be escalated to management for further review.

4. Alternative Dispute Resolution

If an issue cannot be resolved through our internal process, customers may seek mediation through a neutral third-party dispute resolution service.

For U.S. customers, complaints may be addressed to the Better Business Bureau (BBB) or similar consumer protection agencies.

5. Legal Jurisdiction

Any unresolved disputes will be governed by the laws of the State of Delaware, USA, and shall be subject to the exclusive jurisdiction of Delaware courts.

6. Changes to This Policy

We may update this policy from time to time. Any changes will be reflected on this page.

7. Contact Information

For further inquiries regarding our dispute resolution process, please contact us:

Email: info@japebo.com