1. Returns Eligibility

We want you to be completely satisfied with your purchase. You have the right to return items within 90 days of receiving your order.

Eligible Returns:

• Unopened and unused items in original packaging.
• Defective or damaged products.
• Incorrect items received.

Non-Eligible Returns:

• Items that have been opened or used (unless faulty).
• Hygiene-related products (e.g., hearing aid domes, ear tips) that have been opened.
• Customized or personalized items.

2. How to Initiate a Return

If you wish to return an item, please contact our support team at info@japebo.com before sending the product back. We will provide detailed return instructions.

If you received the wrong item or ordered the incorrect product by mistake, we understand that hearing aid accessories can be complex. Simply reach out to us, and we will gladly assist you in exchanging the item. In some cases, we may provide a prepaid return envelope for your convenience.

3. Refund Process

Once your return is received and inspected, we will process your refund. Refunds are issued to the original payment method within 14 days after approval.

Refund Conditions:

• Original shipping costs are non-refundable.
• If the return is due to an error on our part, we will cover all shipping costs.
• For exchanges, we will ship the replacement item at no additional cost.

4. Exchanges

If you need a different product, we can process an exchange instead of a refund. Contact us at info@japebo.com, and we will assist you in getting the correct item.

5. Damaged or Defective Items

If you receive a damaged or defective product, please notify us immediately at info@japebo.com. We will arrange for a replacement or refund at no additional cost.

6. Contact Information

For any return or refund inquiries, please contact our support team:

Email: info@japebo.com